Support/ FAQ


Have Questions? Change/Cancel Orders?

We would love to hear from you! Shoot us an email at Support@pawtygo.com



Shipping Agreement

Shipping on our site is FREE in the Continental US Lower 48 states only. Shipping Fees include all Handling & Insurance.

  • For Domestic Shipping to lower 48: All Shipping Prices Include Shipping, Handling and Insurance (if necessary).
  • For Domestic Shipping to Alaska, Hawaii, Puerto Rico and US Territories: For many items there may be an additional shipping fee. The shipping cost of the "Other" service located under the Shipping and Payments tab will show you the additional amount. (If your item does not show "other" service please contact us for the shipping cost). The free shipping is for lower 48 only
  • For Shipping to APO/FPO's: In order to get a quote please e-mail us with your APO/FPO zip code first. We will respond with the shipping cost. Please note there are some locations we will NOT be able to ship to. The free shipping is for lower 48 only

Payment Policy

  • Tax: CA State Residents add your local Sales Tax
  • Immediate payment is required: If you need special arrangements, please contact us by phone or e-mail below.After your order has been shipped, you will receive an e-mail with the name of the carrier and the tracking number, so you can track your package.If you are not satisfied with any part of our service we would appreciate if you would contact us first to correct the problem, prior to your leaving your Feedback.